Terms of use
General terms and conditions / legal disclaimer
Preamble – definitions
The Terms and Conditions below (referred to hereafter jointly as “the Terms”) govern the relationship and agreements between you and NACARO FOODS. We strongly advise you to carefully through these Terms prior to making any use of our website and before ordering any of our products.
Any person or entity accessing our site agrees to be fully and irrevocably bound by these Terms. If you are accessing our website and using our services on behalf of a legal entity, you warrant that you are fully authorized to unconditionally bind this legal entity to these Terms.
“We” are NACARO FOODS Private Company, trading as NACARO FOODS, headquartered in Hersonisos, Crete, with general commercial registration no. 142730627000 and VAT no. 800842727, Local Tax Office of Heraklion, Crete. “Our Website” is https://yiayiaandfriends.com and our includes our online shop (e-shop).
“You” are any person accessing or using our Website in any way.
“Consumer sales” means sales to any natural person who is acting for purposes that do not fall under their commercial, corporate, manufacturing, or professional activity.
Terms and conditions of website use
All the rights of our Website, including but not limited to, for all material, content (i.e., texts, audiovisual materials, etc.), e-shop, software code and layout, belong to our company or to third-party owners and are protected by applicable intellectual property laws. All registered or unregistered trademarks on our Website are the property of their respective owners. Any rights not expressly granted herein are reserved. You are only allowed to view and print parts of this Website strictly and solely for your own personal use. Without our explicit written consent, you are not allowed to copy, print, store, transfer, republish, reproduce, or make any other use of any part of our Website for any other purpose.
You may not use our Website in a way which is not allowed by applicable laws and regulations or in any way which may cause any kind of risk, harm, or damage to the Website or to its other users and you shall be solely liable for any kind of damages caused to us or to any third party as a result of your behavior.
Website Disclaimer and Limitation of Liability: Although we apply every reasonable effort to include accurate and up-to-date information on our Website, we do not provide any warranty whatsoever, whether express or implied, expressly disclaiming all warranties. Furthermore, we waive and will not assume or accept any responsibility whatsoever for any losses or damages caused to anyone, either directly or indirectly, from accessing third-party information, content, or websites through our Website.
We do not guarantee or warrant the constant availability and security of our Website although we strive to provide both. Our company, its directors, employees and associates will not be liable to anyone for any loss or damage of any kind, including loss of information and corruption of data and any other direct, indirect, exemplary, punitive or consequential damage, arising out of or in connection to the use of our Website. Furthermore, we will not be liable to anyone for any losses or damages of any kind, arising out of any acts or omissions of any third-party who provides services to us of any kind, including, but not limited to, telecommunications, server and website hosting, and payment systems.
General terms and conditions of sales
These Terms apply only for sales to end consumers, as defined above. If you are interested in acquiring our products for business/professional purposes, please contact us at info@yiayiaandfriends.com and we will notify you of our wholesale terms and conditions.
All prices displayed are valid only for purchases made through our e-shop; they are quoted in EURO and include value-added tax (VAT) where applicable. Quoted prices do not include any shipping charges; these are calculated and displayed after you enter your delivery details but prior to the completion of your order.
Orders
You can order our products through our e-shop. You can select the product you are interested in by clicking on the corresponding link on display. By clicking on a specific product, you can view detailed information about the product and its price.
You can add the products of your choice to your cart by clicking the “Add to cart” button. You will be able to see the content and details of your cart at any time, including provisional costs. At this stage, you may modify the content of the cart by deleting part or all of its contents or by changing the quantities you have selected. If you choose to proceed to the next step towards submitting your order, you will be requested to either (a) create a customer account, or (b) sign-in, if you already have an account, or (c) complete the purchase as a guest (guest checkout). After you submit all the required information, you will be provided with delivery details, including shipping methods and charges. Prior to submitting your order, you must carefully read and accept these general sales terms and conditions (of which the Privacy Policy and Cookies Policy form an integral part).
You must provide all information marked mandatory on the online order form for your order to be processed. You will be allowed to make online corrections prior to submitting your order. You can then proceed by clicking on the “Place Order” button to confirm your order. By doing this, you submit a proposal for the conclusion of a sales contract regarding the products you have selected according to the general and specific terms and conditions. Once you submit your order and your payment is accepted by our online payment system, your order will be confirmed by email without undue delay. You will be able to print, store and reproduce your order details for your reference. As soon as we deliver your order to the designated shipping carrier, we will send you an email with information regarding delivery.
If any of your ordered items is actually out of stock or not available at the moment you submit your order, we will notify you as soon as possible by phone or email, using the contact details you have provided. If your order has already been submitted, we will cancel it and refund you any amounts paid without undue delay. Our company shall not be liable for any refund delays attributed to force majeure or third parties, such as credit institutions or payment systems providers. We will send you an email when the product is back in stock if you ask us to do so. If the products listed on our website appear with incorrect price due to a typographical error or a pricing data error, but we have accepted your order before such error was ascertained, we will send you an email asking if you wish to pay the correct price for the products you have ordered. If you do not wish to pay the correct price, we reserve the right to cancel your order immediately with no liability to you, and to refund any money we have collected by crediting the account of your credit/debit card if it was already charged before cancellation of your order.
Right of withdrawal
A right of withdrawal is not granted for food products, packaged or fresh. Likewise, a right of withdrawal and/or cancellation is not granted for products that are sold upon special order, i.e., that are not in stock, unless it is exercised before we execute the order. Solely for products that do not fall under the category of food, and which are in stock, the consumer, subsequent to making a purchase, is entitled to withdraw from our sales contract without having to give any reason for up to 14 days from the day when you, or a third party indicated by you, took physical possession of the ordered goods. Within 14 calendar days from the date when the contract was executed and the goods delivered, pursuant to article 3(e) of Greek Law 2251/1994, as has been amended and is currently valid. The right of withdrawal is exercised with a simple statement by the consumer to the company or in writing (the withdrawal form is available at the end of these terms) sent by post to our company address, or by email to info@yiayiaansfriends.com, before the withdrawal period has expired.
When the right of withdrawal is exercised, the consumer is obligated, within 14 days of having notified the company of the intention to withdraw, to return the good(s), and the company is obligated to refund the entire amount it received as payment within 14 calendar days of being notified that the right to withdrawal was exercised. The consumer shall bear the shipping costs for the return of the good(s). In any case, products must be returned in the exact same condition in which they were received and in the original packaging they were shipped in, and the consumer shall be responsible for their safe shipping so that they will not be worn or damaged when returned to us. After 14 calendar days have passed from execution of the sale contract and receipt of the products, the right of withdrawal is lost, and the consumer may no longer exercise it.
Cancellation
A right of withdrawal and/or cancellation is not granted for products that are sold upon special order, unless it is exercised before we execute the order with the supplier company that produces the product. For all other products the previous section shall apply.
Returns – replacement
In addition to the right of withdrawal, the company shall also accept product returns for replacement with other products, within the period of twenty (20) days, once it has ascertained that the returned products have not been used in any way, and that they are products amendable to replacement and do not fall under the category non-returnable/replaceable products (food or special-order products). The consumer is liable for any wear and tear of the product. Products must be returned in the original packaging they were shipped in, and the consumer shall be responsible for their safe shipping so that they will not be worn or damaged when returned to us. When a product is returned, the consumer may select another product as a replacement, of equal or greater value, at the same time paying any additional money due. If the consumer does not wish to replace the product at this time, the company shall issue a credit certificate with no time limitation, which the consumer may use at any time to purchase any product in replacement of the product returned. When returning a product, the consumer must provide the purchase receipt or exchange card (if the product was gifted) and the product’s original packaging. The company does not issue refunds except when a right of withdrawal is exercised, as permitted and within the legal deadline.
The shipping costs for product returns shall bear on the consumer. When returning a product, the consumer must provide the purchase receipt or exchange card (if the product was gifted) and the product’s original packaging. Refunds are credited to the credit/debit card or to the PayPal account used for the purchase. The right of return-replacement is exercised with a simple statement by the consumer to the company or in writing (the return-replacement form is available at the end of these terms) sent by post to our company address, or by email to info@yiayiaansfriends.com, before the 20-day returns period has expired.
Payments
We support the following payment methods, as displayed on our e-shop prior to checkout:
- Credit/debit card
- PayPal
We use fully qualified electronic payments providers, who shall be solely responsible for all information and payments processing and security. We do not store your credit or debit card details. We reserve the right to reject your order and withdraw from our sales contract if we are informed of any problem regarding your credit or debit card or your overall use of electronic payment services.
By using one of the designated payment methods, you shall be subject to the terms and conditions of any third parties involved, such as credit institutions, credit card and payment system providers. You shall be solely responsible for providing correct information to the payment system. You shall solely bear any third-party costs arising from bank transfers or any other means of payment.
With the user’s consent, our website may store credit/debit card information in the user’s account, so that it does not need to be re-entered each time for repeat purchases.
Delivery
We ship our products to any country covered by our delivery partners. You can view our estimated shipping rates on our e-shop prior to submitting your order.
Product disclaimer
From production to order dispatch, we adhere to all applicable health and safety laws, regulations, and standards. We make every effort to properly handle, store, and transport our products. However, by ordering one of our products, you understand and accept that they are sensitive, perishable goods, the quality and properties of which may be affected by storage and transportation conditions. The nutritional and chemical properties cited for each product refer to the specific representative sample used and are valid at the time of measurement and analysis. In any case, once the products leave our warehouses, we do not provide any warranty whatsoever for product use and suitability, whether express or implied, and we expressly waive any and all liability/warranty to the extent allowed by applicable laws.
Limitation of liability
We will not be liable for any direct loss or damage of any nature unless it is directly caused by our gross negligence or malicious intent. We will not be liable to for any indirect loss or damage.
We will not be liable for any delays and for any direct or indirect loss or damage of any kind caused by force majeure events including, but not limited to, warfare, acts of terrorism, outbreak of serious disease, or natural disasters such as floods, earthquakes, and adverse weather conditions.
In any case, you accept that our maximum liability to you shall be limited to the paid value of your order, unless otherwise stipulated by applicable laws as in force ay any given time.
We shall bear the risk of loss or damage to the ordered products until they are delivered to you, ro to a person indicated by you, by our shipping partner(s). We will only replace products that were delivered in damaged packaging. In this case, you must notify us within 24 hours for delivery and provide photos and other relevant information. If we reach an agreement for the return of the received products, you must ship them to us at the above company address. In this case, the shipping costs shall bear on the company.
Comments & complaints
You are always welcome to send us your comments to info@yiayiaandfriends.com, including any complaints, feedback, thoughts, suggestions, and ideas. If you note any faults or defects in the goods you have purchased from our company, please inform us by email at the above address, within 24 hours after receiving your shipment.
Privacy policy & cookies policy
Our Privacy Policy & Cookies Policy form integral parts of our general Terms and Conditions.
Other terms and conditions
We may modify, update, or delete any of these Terms, anytime and at our sole discretion, without prior notice. Any deviation from these Terms shall be valid only if confirmed by us in writing. Our failure or delay to enforce any of our rights under these Terms shall not be construed as a waiver of that or of any other rights. If a competent Court of Law determines that any of these Terms is illegal, invalid, or unenforceable, said term will be construed as superseded by a valid provision that most closely matches the intent of the original and the remaining provisions shall remain in full force and effect.
Applicable law
Our agreements and relations with you shall be governed by Greek Law and the Courts of Thessaloniki shall be competent to resolve any dispute, and no provisions of private international law shall apply, and they shall not be governed by the United Nations Convention on the International Sale of Goods, the application of which is hereby expressly precluded.
Dispute resolution & jurisdiction
Any dispute arising out of or in connection with or directly or indirectly related to our agreements, products, services and our Website, that is not resolved by way of negotiation or mediation, shall be settled through legal proceedings before the competent Courts of Thessaloniki, Greece.